PHK delivers its Products in the European Union territories (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, France, Monaco, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy), as well as in the United Kingdom, Switzerland and Norway, and more generally worldwide.

PHK will ship and deliver the Order when PHK’s bank confirms receipt of payment from the Client.

The Order will only be delivered to the address provided by the Client at the time of the Order, according to one of the two following delivery methods: Colissimo or Chronopost, as chosen by the Client.

The delivery charges applicable to the Order are those set by Colissimo and Chronopost on the day the Order is confirmed by the Client.

PHK is unable to specify the exact, precise and definitive delivery times of the Products at the time of the final validation of the Order. As an indication, the average time taken for delivery of Products by Colissimo is 2 to 3 working days in Metropolitan France and Monaco, 3 to 5 working days in the European Union and 3 to 8 working days in the rest of the world.

The delivery of the Order will be carried out only with the signature of the Client Should the Client be absent at the moment of the delivery, a delivery notice will be deposited in the Client’s mailbox, requesting him to collect his Order at the Colissimo or Chronopost office mentioned. If the Client fails to pick up the Order within the time limit and at the address of the office specified by Colissimo or Chronopost, the Products will be returned to PHK.

In the event of non-receipt of the Order by the Client within thirty (30) days, for any reason other than force majeure or Client’s fault, the Order may be cancelled by Client, after a formal notice addressed to PHK has remained unsuccessful for a reasonable period.

The price paid by the Client, excluding any compensation or deduction, will be refunded to the Client within fourteen (14) days of the date of cancellation of the Order.

Any Order that is returned to PHK due to an incorrect or incomplete shipping address will be reshipped to the Client at the Client’s sole expense.

The price of the Order is payable in full, on the day the Order is placed, by the following methods: credit card (CB, Visa, Mastercard, American Express) or Paypal.

At no time may the sums paid be considered as deposits or advance payments.

For payments by credit card, the Client will be subject to authorization and authentication. PHK reserves the right to suspend any Order and any delivery in the event of refusal to authorize payment by credit card by officially accredited organizations or in the event of non-payment by the Client. PHK will not be held liable for any delays or non-delivery resulting from this.

PHK reserves the right to refuse to make a delivery or to honour an Order from a Client who has not paid in full for a previous Order or with whom a payment dispute is being processed.

The provision by the Client of its bank details online and the final validation of the Order by the Client and PHK shall constitute proof of the Client’s agreement to the payment of the Order, the price of which shall be immediately due and payable, as well as for the performance of all operations carried out by PHK in order to execute the Order.

In the event of fraudulent use of the Client’s bank details, the Client must, as soon as this is discovered, inform PHK by email at contact@phk.fr.

Upon receipt of the Order, the Client is required to check the conformity of the delivered Products.

Any anomaly concerning the delivery (in particular product shortages, damaged goods, damaged packages, errors, etc.) must be imperatively indicated on the delivery order in the form of hand-written reservations signed by the Client and sent to the carrier.

Secondly, any anomaly must be notified to PHK within three (3) days following the delivery of the Order by registered letter with acknowledgement of receipt to SARL Peggy Huynh Kinh, 9 rue Coëtlogon – 75006 Paris – France, or by email to contact@phk.fr.

Any claim made without respecting this procedure and/or beyond the above-mentioned deadline will be rejected and the Client will not be able to engage the responsibility of PHK.

In case of return accepted by PHK, the Client will have to return the concerned Products, in integrality and in their original packaging, to the address SARL Peggy Huynh Kinh, 9 rue Coëtlogon – 75006 Paris – France.

The cost of returning the Products is the responsibility of PHK, which will send to the Client by e-mail a prepaid return label to be affixed to the return package and will provide to the Client the instructions for returning the Products.

If the above conditions are met, PHK will refund the Client’s entire Order within fourteen (14) days of PHK’s receipt of proof of shipment of the Products returned by Customer or PHK’s receipt of the returned Products.

If returns are abnormal or improper, PHK reserves the right to refuse to refund the Client’s Order and to refuse a future Order placed by the Client.

EXCHANGES

The Client will have the possibility of exchanging one or more Products of his Order when the reason for the exchange will concern the size or the color of the same Product reference of, excluding any other reason for exchange.

Any request for exchange of Products must be addressed to PHK at contact@phk.fr within fifteen (15) days of delivery of the Products.

In case of acceptance of the request by PHK, the Products must be returned to PHK, at the address Peggy Huynh Kinh, 9 rue Coëtlogon – 75006 Paris – France, in their original packaging and within fifteen (15) days following the acceptance of the return by PHK.

Products that are damaged, incomplete or not in their original packaging shall not be taken back.

Return shipping costs for an exchange are at the Client’s expense.

Archival sale items will not be refunded or exchanged.

If the above conditions are met, PHK will redeliver the exchanged Products to the delivery address provided by the Client in the original Order, unless otherwise agreed to in writing by the Client, subject to available stocks.

If, after the exchange, the exchanged Products are not suitable for the Client, the Client may cancel the Order and PHK will refund the price of the Order within fifteen (15) days of receipt of the Products by PHK.

In the event that the Products desired by the Client are not available in exchange, the Order may be cancelled by the Client and PHK will refund the price of the Order within fifteen (15) days of receipt of the Products by PHK.

The Products will then be returned to the Client, at the Client’s sole expense, to the address provided by the Client in the initial Order. The Products shall then be returned to the Customer, at the Customer’s sole expense, to the address provided by the Customer in the initial Order.

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